Before installation and up to thirty days after your flooring or reclaimed wood product arrives, we will give you a refund or exchange on all or part of your order if for any reason you are not completely satisfied. This guarantee does not extend to Specials and “as-is” material, which may not conform to our established Style and Grade descriptions, or which has not been defected into fully useable square footage.
Our highest choice is to represent our products accurately and maintain standards that our customers can depend on. Unless otherwise specified, customers can expect all square footage to be in useable lengths and fully defected. For guidelines and helpful information that support all aspects of a pleasant buying experience, please refer to our Offer to Sell, Agreement to Purchase