Our highest choice is to represent our products accurately & maintain standards our customers can depend on.
Unless otherwise specified, customers can expect all square footage to be in useable lengths and fully defected, and all product grades to equal or exceed descriptions.
Please Note: It is the responsibility of the customer or the customer’s representative or agent to inspect all products upon receipt or delivery, and advise us immediately of any shortages, defects or damage .
For guidelines and helpful information that support all aspects of a pleasant buying experience,
please refer to our Sale & Purchase Agreement
Before installation and up to thirty (30) days after your Product arrives,
Whole Log Lumber will refund or replace any part of your order if you are not completely satisfied.
If products are returned, a 15% restocking fee may apply and the product returned in original form & packaging.
This guarantee does not extend to Specials and “as-is” material, which may not conform to our established Style & Grade descriptions, or which has not been defected into fully usable square footage.
Engineered Products Warranty
Installation & maintenance guidelines are on our website and represent general industry practices.
A licensed contractor or certified installer should be consulted regarding the specifics of all projects if there are questions.
Prior to installation, if there are questions regarding specs or defects, contact us immediately to discuss any concerns.
In the unlikely event that any part of an engineered product should delaminate, Whole Log Lumber, at its sole discretion, will replace specific defective material at no cost to the original purchaser, excluding any labor involved.
Whole Log Lumber further warrants that it’s engineered flooring products, when properly installed over a radiant heat subfloor and according to Whole Log Lumber installation instructions, with subfloor surface temperatures not exceeding 85 degrees, will not buckle, cup or warp.
Engineered Warranty Exclusions
Damage due to water or moisture, including but not limited to damage resulting from broken or leaking pipes, damp mopping or weather conditions or natural disasters, are excluded.