Antique Wood Buying FAQs
LEAD TIME
Due to the nature of reclaimed lumber & flooring, our inventory does vary, based on the size, quality and availability of antique pine lumber purchased from deconstruction projects, and the unique interests of our customers.
Please allow a 3-4 weeks and inquire anyway if your schedule is tight. Custom flooring widths and more specialized requests will likely take longer.
We often have In-Stock Specials that are available for immediate pickup, can usually be shipped within 7 days or delivery inside your house can be arranged within a 100 mile radius.
ORDERING & PAYMENT
To guarantee pricing, a 50% deposit is required to initiate your order. The balance is due at pickup or at arranged delivery or shipping, and will include applicable sales tax when delivered in the State of North Carolina.
For In-Stock Specials – Full & immediate payment is required to guarantee current pricing and immediate availability
SHIPPING
We will hand deliver your order, within a 100 mile radius of Zirconia, NC, for a delivery fee of $2.50/mile. Orders outside of that radius will be shipped common carrier. With your 50% deposit and zip code information, we can supply you a reasonable estimate of shipping charges.
We will secure the least costly transportation, based on your location, and directly pass along to you any freight discounts.
If an 18-wheeler cannot access your job, let us know so other arrangements can be made.
Please note that these drivers are not responsible for unloading your flooring or other custom products.
To avoid a COD fee by common carriers, we recommend payment in full prior to shipment/delivery.
OUR GUARANTEE
We GUARANTEE that grades will meet or exceed our descriptions.
Before installation and up to thirty days after your flooring or other wood product arrives, we will give you a full refund or an exchange on all or part of your order if for any reason you are not completely satisfied. This guarantee does not extend to special orders or altered materials.
